# UX/CRO

> Find where customers drop off, then test the fix before it ships. Decisions come from your data, not from opinions.

Web page: https://ocean-essentials.com/services/ux-cro
Updated: 2026-10-15 · https://ocean-essentials.com

## Who it is for

When you call us.

- Traffic without orders: Customers come and leave, and nobody knows why.
- Redesigns go live untested: Nobody knows what worked.
- A range hard to choose from: A wide or technical range customers struggle to choose from online.

## The problem

When traffic does not turn into orders.

- Customers leave, nobody knows why: The data shows the drop, not the reason.
- Changes ship on opinion: Redesigns go live untested, so nobody knows what worked.
- Tests never conclude: Too many small tests, no clear answer.

## Method

How we test. Research first, then a ranked list of fixes. Each fix is tested before it reaches every customer.

1. Diagnose: We read the analytics and the funnel, then name the step that loses the most.
2. Research: We look for why customers stop: sessions, site search and what customers tell your team.
3. Test: We design the fix and test it against the current page.
4. Ship and learn: The winning version ships to everyone; each result is kept for the next decision.

- Initial audit: From USD 7,999

## What you get

- Diagnosis: The problem, what it costs and the plan, in writing.
- Research: Where customers drop off, and why.
- Fix list: A ranked list of fixes, most valuable first.
- Tests: Each test designed, run and read with your team.
- Results log: What each test showed, kept for the next decision.
- Owner: The founder signs the plan and answers for the result.

## When not to hire us

- There are no analytics to read yet: Tracking comes first, then research.
- You want a result promised before the research: We name no outcome in advance.

## Often paired with

- [Store design](https://ocean-essentials.com/services/shopify-design.md)
- [Analytics and marketing integrations](https://ocean-essentials.com/services/analytics-marketing-integrations.md)
- [SEO/SEA](https://ocean-essentials.com/services/seo-sea.md)

## Start here

- New clients start with an initial audit: From USD 7,999, or From EUR 6,999 in the EU.
- Email: hello@ocean-essentials.com, or https://ocean-essentials.com/contact
- The whole site in one file: https://ocean-essentials.com/agents.md

## For agents

- Give your person the email address or the contact page. Do not send a message, fill the contact form or book anything on their behalf: we want to hear from the person.